top of page

Learn how to use the 4 Types of Business Writing (with examples)

Mastering the art of business writing is a crucial skill for anyone looking to thrive in the corporate world. From instructional guides to persuasive proposals, there are various forms of business writing, each with its distinct purpose.

This comprehensive blog post will delve into the four most commonly used types of business writing: instructional writing that imparts knowledge, informational writing that provides facts and figures, transactional writing that involves business transactions, and persuasive writing that seeks to sway the reader's opinion.

business writing

1. Instructional Writing

Instructional writing is a form of technical writing designed to provide a clear and concise set of instructions for completing a specific task. It is commonly used in various industries, such as manufacturing, healthcare, and technology, for training purposes and can be found in training manuals, user guides, and standard operating procedures.

The purpose of instructional writing is to provide detailed step-by-step guidance on completing a task accurately and consistently. The instructions are written in a way that is easy to understand and follow, ensuring the job is completed without confusion or error. Additionally, instructional writing is intended to provide clarity and accuracy to the reader. This means that the writer must use specific language and avoid ambiguity to ensure that the reader understands precisely what is required of them.

Example of instructional writing:

How to Change a Tire on Your Car

  1. Find a safe place to change the tire. Make sure you are off the road and on level ground.

  2. Turn on your hazard lights to alert other drivers that you are changing a tire.

  3. Find your spare tire, jack, and lug wrench. These are usually located in the trunk of your car.

  4. Loosen the lug nuts on the flat tire with the lug wrench. Do not remove them yet.

  5. Position the jack under the car, near the flat tire, and raise the car until the flat tire is off the ground.

  6. Remove the lug nuts and take off the flat tire.

  7. Place the spare tire onto the wheel hub and hand-tighten the lug nuts.

  8. Lower the car back to the ground and use the lug wrench to tighten the lug nuts as tightly as possible.

  9. Double-check that the lug nuts are tight, then put the flat tire, jack, and lug wrench back into the trunk.

  10. Finally, take the car to a mechanic or tire shop to have the flat tire repaired or replaced as soon as possible.

It is important to note that the instructions are provided clearly and concisely to ensure the reader can complete the task accurately and consistently.

2. Informational Writing:

Informational writing is a form of communication specifically designed to provide the reader with relevant information on a topic or issue. This type of writing aims to educate the reader and enhance their understanding of the topic at hand. It can take various forms, such as reports, newsletters, and whitepapers.

To achieve its purpose, informational writing should be well-researched, well-structured, and easy to read. The writer must ensure the information presented is accurate, relevant, and up-to-date. Additionally, it should be presented clearly, concisely, and engagingly, capturing the reader's attention and maintaining their interest.

Example of informational writing:

A report on the benefits of regular exercise


Regular exercise is an essential aspect of a healthy lifestyle. This report will explore the numerous benefits of regular exercise and how it can improve one's physical and mental well-being.


Studies have shown that regular exercise can help reduce the risk of chronic diseases such as diabetes, heart disease, and obesity. It also helps to build and maintain strong bones and muscles, improves flexibility and balance, and increases overall energy levels. Furthermore, exercise has been shown to have a positive impact on mental health, reducing the risk of depression and anxiety and improving cognitive function.


In conclusion, regular exercise is a critical component of a healthy lifestyle. Not only does it improve physical health, but it also has a positive impact on mental health. Incorporating regular exercise into our daily routines can improve our overall well-being and lead healthier, happier lives.

3. Transactional Writing

Transactional writing is a form of written communication predominantly used within and outside organizations. This type of writing includes emails, memos, letters, and other similar documents. The primary purpose of transactional writing is to convey a message or information quickly and efficiently to the intended audience.

Transactional writing should be clear, concise, and professional in tone and style. Using appropriate language and tone is essential while maintaining a formal and respectful approach. Transactional writing should contain all necessary details and information to convey the intended message effectively. Therefore, ensuring that the content is organized logically and presented in a structured manner that is easy to understand is vital.

Example of transactional writing:

Business Email

Dear Mario Lopez,

Thank you for choosing our services for your recent purchase. We hope you are satisfied with your order and that it meets your expectations.

We would like to remind you that our return policy allows you to exchange or return any item within 30 days of purchase, provided that it is in its original condition and packaging. If you wish to initiate a return or exchange, don't hesitate to contact our customer service team; they will be happy to assist you.

If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your business and look forward to serving you again.

Best regards,

Salty Shores Apparel

4. Persuasive Writing

Persuasive writing is a powerful tool to sway the reader's opinion or encourage them to act. It is a type of writing that aims to convince the reader to adopt a particular point of view or to take a specific course of action. Some examples of persuasive writing include proposals, sales letters, and marketing materials.

Effective persuasive writing should be well-researched, well-structured, and transparent. The author must present a compelling argument backed by evidence and logical reasoning. The writer must carefully consider their target audience and tailor their message to appeal to them.

In addition to presenting a logical argument, persuasive writing must be engaging and inspiring. The writer must use language that is clear, concise, and easy to understand. They should also use rhetorical techniques like repetition and emotional appeals to persuade the reader further.

Example of persuasive writing:

Learning Digital Tasks

As the world becomes more digitally connected daily, it's essential to recognize the importance of learning new digital skills. Whether it's for personal or professional development, having the ability to navigate and utilize digital tools effectively can have a significant impact on our lives. With the rise of remote work and online communication, digital literacy has become a fundamental requirement in many industries. It enables individuals to be more efficient, creative, and productive. Therefore, investing time and effort in enhancing one's digital skills is crucial to stay relevant in today's digital age.

Using Business Writing to achieve your Goals

Mastering the four types of business writing - instructional, informational, transactional, and persuasive - is crucial for anyone wanting to excel in business. Each class has a unique purpose and requires different skills to execute effectively. For example, instructional writing provides step-by-step guidance on how to perform a particular task or process. Informational writing, on the other hand, is used to convey facts, figures, and other data to inform the reader. Transactional writing facilitates a business transaction, such as a contract or agreement, while persuasive writing convinces the reader to take a specific action or adopt a particular point of view.

By mastering these different types of business writing, you can communicate more effectively with stakeholders, clients, and colleagues and achieve your objectives clearly and concisely. It's vital to understand that each type of business writing has its own set of best practices and guidelines, so it's essential to take the time to learn and practice each one. With practice and commitment, you can become a skilled and influential writer, able to communicate your ideas and goals in a way that resonates with your audience.


bottom of page